Do I need insurance?
No. Zappy is cash-pay. FSA/HSA cards are accepted on eligible items.
How fast will my visit be reviewed?
A U.S. board-certified clinician reviews every case within 24 hours of submission.
How is medication shipped?
Discreet, temperature-controlled packaging via 2-day shipping. You'll get a tracking link the day it leaves the pharmacy.
Can I pause or cancel?
Yes. Pause or cancel any time from your account. No fees, no contracts.
Are compounded medications safe?
When prescribed by a licensed clinician and dispensed by a LegitScript-verified 503A pharmacy, compounded medications are prepared under state and federal compounding oversight. They are not FDA-approved and are not FDA-approved generics or equivalents of the branded products. Quality, sterility, and dosing are pharmacy-supervised.
What if I have side effects?
Message your clinician through the portal. Most side effects resolve with titration adjustment or supportive care; we'll guide you through what to try.
Which states do you ship to?
We currently ship to most U.S. states. Eligibility depends on your specific medication; the quiz confirms before charging.
Will my employer or insurance see this?
No. We don't bill insurance and don't share treatment data with employers.