Cancellation
You can pause or cancel your subscription at any time from your account portal. No fees, no cancellation contact required. We don't auto-charge cards without an active subscription.
Visit fees
If your clinician determines you're not a candidate for treatment, the visit fee is fully refunded — no questions asked.
Medication refunds
Prescription medications are non-returnable for safety reasons (federal law). We do replace, at no charge, medications that:
- Arrive damaged or with broken seals
- Arrive at the wrong address due to our error
- Arrive with a temperature breach (cold-chain failure)
Message us within 14 days of the shipment for a replacement.
Subscription refunds
If you cancel within 7 days of your most recent refill charge and the medication hasn't shipped yet, we refund 100% of that charge. Once the medication has shipped, the charge is non-refundable, but you can still pause future shipments.
Adverse reactions
If you experience a serious adverse reaction, message your clinician immediately. Depending on the case, we'll switch your treatment at no additional charge and may refund unused refills.